returns & exchanges
What is your returns policy for online orders?
We want you to be completely satisfied with your purchase. Please inspect all items thoroughly at the time of pickup. If your item:
- Is Not as Described Upon Pickup: you are eligible for a full refund. Examples include excessive damage not pictured or noted in the listing, incorrect dimensions, or missing essential parts not mentioned online.
- Has Already Left the ReStore: it is no longer eligible for a return or refund under this clause. We apologize for any inconvenience this may cause.
What is your returns policy for electronics/appliances?
All appliances and electronics are tested before being listed for sale, which is noted in the online description.
- 14-Day Guarantee: We will honor a refund if an appliance or electronic item stops working as described within 14 days of your pickup date. All refund requests require final approval from a manager.
How do I start a return?
All refunds and/or returns are typically processed within 3-5 business days.
- For electronics or appliances purchased in-store or online, simply return your item within 14 days of purchase with its original parts and receipt.
- For other online orders, only returns requested at the time of pickup are eligible for a refund.
Can I exchange my item for a different one?
Due to the unique nature of our inventory, we cannot guarantee an exact exchange for the original purchased item. We can, however, try to locate an item as close to the original as possible (for online orders only).
Who should I contact about my return?
Please reach out to your local ReStore directly with any questions about your return. ReStore contact information can be found on the bottom of this page, on our Contact Us page, or our About ReStore page.
Will you pick up my return or pay for shipping?
Unfortunately, we do not offer return shipping or pickups at this time. We apologize for any inconvenience this may cause.
orders & deliveries
Do you offer delivery?
Yes! You can now enjoy discounted delivery through our partner, Taskrabbit. First, place your order with us. Then, when your order is ready for pickup at ReStore, head to their site to schedule a local delivery.
When will my order be ready?
Orders requiring transport from one ReStore to another will be ready for pickup within 7-10 business days from their date of purchase, sometimes fewer. Orders already at their desired pickup location (that do not require transport) are eligible for same-day pickup. For questions about the status of your order, please email us or give us a call, and we'll get back to you as soon as we can. We appreciate your patience!
What should I expect when picking up my order?
Upon arrival at the ReStore, let someone know you're picking up your order so a staff member can retrieve it for you. We recommend bringing help for loading items into your vehicle and your photo ID or order confirmation email for verification purposes. ReStore staff are available to help with loading items, but staff members are not allowed to physically enter vehicles or truck beds. Please note that the ReStore and its staff are not liable for any damage sustained to your vehicle or purchased item during the loading process.
Can the ReStore hold my items for me?
Due to limited space, we ask that you pick up your order within three (3) business days of the receipt of your pickup confirmation email. Orders that are not picked up within three (3) days of email receipt will be donated back to the store for resale, after which no refunds will be offered. Please double-check your spam or junk folders for a confirmation email from us, and email or call us if you need any special arrangements or considerations.
Are items that are sold online also sold in stores?
Yes, many of our items are cross listed online and in stores. To find out which ReStore location has your desired item in stock, please see the location listed above the Add to Cart button on the item's info page.
I haven't received an order confirmation email yet. What do I do?
Please check your inbox's junk or spam folder for an email from us. We recommend adding restore@gohabitat.org to your Google Contacts, Outlook Contacts, or other address book so ReStore emails don't get lost!
donating items
What are your donation door hours?
Our donation door hours are Tues - Sat, 11AM to 4PM, no appointments necessary! They're also listed on our Donate Items page.
Why do you only accept donations during door hours?
Our ReStores are supported by a small team of volunteers and staff. As such, we can only accept donations during door hours, when more staff are readily available to process them. We apologize for any inconvenience this may cause.
Can I leave my donations at 1600 E. Roosevelt Road?
This is our affiliate's office, not a ReStore. Please don't leave donations here! Instead, please drop your donations off at Oak Forest or Naperville ReStore.
What items do you accept for donations?
We accept appliances and electronics (in working order), lighting, cabinets, building materials, and both gently used and new furniture items. We cannot accept clothing, bedding, box springs and mattresses, cribs, ladders, hazardous chemicals, and used rugs, flooring, or tiles. To learn more, please visit our Donate Items page or see our guidelines document.
I'm interested in donating items as a corporate partner. How do I donate?
Thank you for your interest in supporting ReStore! Please visit our Corporate Donations page for more information.
Can you come into my residence to remove my items?
Unfortunately, we cannot enter your home to retrieve your furniture, as entering someone's home without express legal permission is a crime that could result in serious penalties. We can, however, retrieve your furniture from a structure outside the home, like a garage. We also recommend our partners, The Junkluggers, who can help remove your donation at an affordable rate. We apologize for the inconvenience!
Habitat for Humanity
What do ReStores have to do with Habitat?
Each sale the ReStores make from [donated] items directly funds Habitat's affordable housing mission, so every time you shop with us, you're helping build or repair a partner family's home in the DuPage and Chicago South Suburbs communities! To learn more about us or our affiliate, visit About ReStore page or our affiliate's What We Do page.
Can I become a Habitat homeowner?
Please visit our affiliate's Housing Help page to learn more about our homeownership program and whether you may be eligible.
Does Habitat for Humanity give homes away?
No, we do not give homes away! Habitat helps homeownership program participants build, repair, and/or finance their homes. As part of the partnership program, homeowners must contribute "sweat equity" (meaning they help build their own home or the homes of others), complete financial or homebuyer education courses, and demonstrate an ability to pay an affordable mortgage. You can learn more about our homeownership program and its requirements here.
How can I get involved with Habitat?
Thank you for considering supporting DuPage and Chicago South Suburbs Habitat for Humanity! Please see our affiliate's Opportunities or Volunteer pages for information about upcoming events, volunteer opportunities, and more. For job openings, see our Careers page or our affiliate's Join Our Team page. To learn about joining our Associate Board, please reach to our Senior Development Support Manager.