Frequently Asked Questions
All items sold in-store, except for appliances and electronics, are sold as-is and are non-refundable. All items sold online are eligible for a return and/or refund at the time of pickup. Once the item leaves the ReStore, it is no longer eligible for returns or refunds.
For electronics or appliances, simply return your item within 14 days of purchase with its original parts and receipt. For online orders, ask about a return or refund at the time of pickup.
Refunds and/or returns are typically processed within 3-5 business days after we receive your return.
Due to the unique nature of our inventory, we cannot guarantee an exact exchange for the original purchased item. We can, however, try to locate an item as close to the original as possible (for online orders only).
Please reach out to your local ReStore directly with any questions about your return. ReStore contact information can be found on our Contact Us page.
Unfortunately, we do not offer return shipping or pickups at this time. We apologize for any inconvenience this may cause.
Our donation door hours are Tuesday-Saturday, 11AM to 4PM for all of our ReStores, no appointments necessary! They're also listed on our Contact Us page.
Our ReStores are supported by a small team of volunteers and staff. As such, we can only accept donations during door hours, when more staff are readily available to process them. We apologize for any inconvenience this may cause.
This is our affiliate office, not a ReStore. Please don't leave donations here! Instead, please drop your donations off at any one of our ReStore locations in Oak Forest, Naperville, and Addison.
We accept appliances and electronics (in working order), lighting, cabinets, and both gently used and new furniture items. We cannot accept clothing, bedding, box springs and mattresses, cribs, ladders, hazardous chemicals, and used rugs, flooring, or tiles. To learn more about making a donation, please visit our Donating Items page.
Thank you for your interest! Please fill out an interest form on our affiliate's Corporate Partnerships page or reach out to our Director of Development to learn more about corporate partnerships.
Thank you for your interest! Please reach out to our Corporate Procurement Manager to learn more about donating goods or materials as a corporate partner.
Unfortunately, we cannot enter your home to retrieve your furniture, as entering someone's home without express legal permission is a crime that could result in serious penalties. We can, however, retrieve your furniture from a structure outside the home, like a garage. We also recommend our partners, The Junkluggers, who can help remove your donation at an affordable rate. We apologize for the inconvenience!
At this time, the availability of our delivery services varies based on our business' workload. Please contact your ReStore if you are interested in delivery.
Items requiring transport from one ReStore to another will be ready for pickup within 7-10 business days from their date of purchase, sometimes fewer. Items already at their desired pickup location (that do not require transport) are eligible for same-day pickup. For questions about the status of your order, please email us or give us a call, and we'll get back to you as soon as we can!
Unfortunately, we do not sell or ship products to areas outside of Illinois. We apologize for the inconvenience and encourage you to come visit us!
Of course! We receive dozens of products each week from our generous donors that are only sold in-store and are not listed online. These include, but are not limited to, hardware pieces, hand tools, home decor, and more. Visit us in store to stay up to date on our full inventory!
Yes! To find out which ReStore location has your desired item in stock, please see the location listed above the Add to Cart button on the item's info page.
Please check your inbox's junk or spam folder for an email from us. We recommend adding restore@gohabitat.org to your Google Contacts, Outlook Contacts, or other address book so ReStore emails don't get lost!
About Habitat for Humanity
No, we do not give homes away! Habitat helps homeownership program participants build, repair, and/or finance their homes. As part of the partnership program, homeowners must contribute "sweat equity" (meaning they help build their own home or the homes of others), complete financial or homebuyer education courses, and demonstrate an ability to pay an affordable mortgage. You can learn more about our homeownership program and its requirements here.
Please visit our affiliate's Housing Help page to learn more about participating in the homeownership program.
Thank you for considering supporting DuPage and Chicago South Suburbs Habitat for Humanity! Please see our affiliate's Opportunities or Volunteer pages for information about upcoming events, volunteer opportunities, and more. For ReStore positions, see our Careers page. For affiliate office positions, see our affiliate's Join Our Team page. To learn about joining our Associate Board, please reach to our Senior Development Support Manager.
Each sale the ReStores make from [donated] items directly funds Habitat's affordable housing mission, so every time you shop with us, you're helping build or repair a partner family's home in the DuPage and Chicago South Suburbs communities! To learn more about us or our affiliate, visit Our Mission page or our affiliate's What We Do page.